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4. Modern Retail

Modern Retail

We’re proud to introduce Audi Modern Retail.
Modern Retail seeks to make Audi customer-centric by giving customers what they need, when and how they need it. Our core values are clear; we must provide personal and positive customer experiences that build trust, save time, and generate incremental profit for you as dealers*.

Retail Today: Modern Retail mirrors the changing retail landscape.
We provide Audi dealers with a set of strategies and processes to increase dealer profitability* and customer satisfaction*.

Flexible and Responsive: Meeting the needs of each and every dealership.
The Audi Omni-Channel Modern Retail experience meets customers’ expectations for a digitally-enabled seamless retail experience. We equip dealers with the right processes and digital tools – along with curated, flexible, scalable solutions to empower Audi Brand Specialists.

Curated Design: Space planning and furniture configurations.
The AoA Furniture program supports Modern Retail by creating an interior environment designed to engage customers and dealers in end-to-end sales, service, and re-purchase interactions. Curated space planning and furniture configurations help increase sales*.

P/H/D

The three main components of the Modern Retail program are known as P/H/D.

Physical Environment

How does a dealership’s interior space change the dealer and customer experience?

Human Interaction

How do dealer personnel adjust processes when customers engage online or in store, to make sure they receive a personalized and positive experience?

Digital Technology

How do we provide a modern, digital experience and seamlessly transition between the digital and physical environment?

1

Physical Environment
Modern Retail is here today. The scalability of the Audi Modern Retail program allows dealers to be flexible when choosing how to implement for profitability*. The interior spaces of Audi dealerships directly influence the dealer personnel and customer experience.

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2

Human Interaction
The process reflected in the Audi Modern Retail program ensures a personal and positive experience. Relational selling enables a customer to have a comfortable, transparent, purchase experience. Purpose-driven sales points cater to both dealer personnel and customers by eliminating the barrier of a desk and screen between customer and salesperson.

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3

Digital Technology
The Audi Omni-Channel Modern Retail experience allows customers to begin the purchase or service process online, and seamlessly transition to a digitially-enabled in-store experience. Sales points are supported digitally, promoting a transparent customer-driven buying experience from beginning to end.

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“The thing that surprised us the most was the dramatic increase in front end gross profit and a dramatic increase in back end gross profit. My philosophy has always been that I want to be three years ahead not three years behind and this was a great opportunity for us to do that.”

—Greg Sexton, GM, Audi Ontario

1.0 Benefits

1.1 Dealers and Customers Benefit with Modern Retail

Modern Retail benefits both dealers and customers through increased profit* opportunities and improved customer engagement.

Flexibility and Support

The AoA Furniture program is scalable, and specific to each retail location. Audi Modern Retail gives dealers flexibility while staying true to the brand.

Transparency and Profit*

Profitability dynamics for dealers change when customers experience a transparent and engaging sales and service process. A simplified and efficient path gives customers the desired insight they need to make an informed purchase, saves time, and mirrors what customers want resulting in greater dealer profitability*.

Customer-Centric Experience

Omni-Channel and co-viewing experiences allow customers to self-direct throughout the sales process. Modern Retail matches the sales and service process to customers’ expectation of digitally-driven experiences in retail today.

“To see the success stories of the pilot dealerships and to speak with the general managers and hear about the failures and then successes is both motivational and a clear pathway that this can actually work. We have to start listening more and more and mirroring the experience to what clients are expecting in the rest of their digital world.”

—Larry Sevrin, GM Audi Rockville

Dealers

  • Modern Retail positively impacts every profit center of an Audi dealership*.
  • The dealer environment supports sales and service process, giving dealer personnel options and tools throughout.
  • Dealer processes and preferences are reflected in design and furniture implementation.
  • Digital tools and streamlined process maximize dealer personnel’s time with customer.
  • Focus customer attention through sales process via next-level sales approach and space planning.

Customers

  • Modern Retail empowers your staff to focus on customer needs.
  • Customers appreciate simplicity and are willing to pay more for it.
  • Move customers seamlessly throughout flexible space.
  • Provide transparency throughout the customer experience, digitally and in person.
  • Save customers time during the decision-making and purchase process.
2.0 Physical Environment:
The ‘P’ in P/H/D

2.1 The physical environment of an Audi dealership supports Modern Retail and the Omni-Channel Buying Experience.

The dealership interior and furniture groupings reinforce a customer-centric buying experience at every step — by inviting customers into spaces designed for maximum flexibility, comfort, and transparency.

2.1.1 Audi Omni-Channel Buying Experience

1

Online Research and Deal Structure

2

Check In

3

Needs Assessment

4

F&I Products
Credit Application
Terms

5

Finalize Purchase

6

Service Introduction

7

Takes Delivery

Audi Brand Specialists are the primary point of contact. The physical environment engages and aligns with the Audi Omni-Channel Buying Experience.

Flexible sales points enhance
the experience by providing customers with options and ease. Seamless, uninterrupted interaction between dealer personnel and customers throughout sales process builds trust. The customers sense of control and equal footing enables the sales process and increases profitability*.

Modern Retail allows dealerships to create spaces that work best for dealer personnel. The right balance of transactional and relational sales points allow customers to choose levels of privacy, comfort, and space — and seamlessly connect to the Omni-Channel Modern Retail experience.

“The new sales process was so easy and there was no pressure at all. Everything was displayed nice and big on the TV for us to see. Zach was awesome to work with and felt more like a guide than a sales person. I will definitely be back!”

— Vicky, Audi Lakeland Customer

2.2 Relationship Sales Enabled by Design

The right furniture configuration for every customer and sales need

Purpose-driven design provides sales points that can support showing, discussing, and negotiating. Flexibility in the physical environment and sales points responds to customer needs and supports dealers. This variety of sales points allow dealer personnel to pivot depending on customer demographic, comfort-level, and preference.

2.2.1 Sales Points

1

(1/5) Sales Point: Living Room

Description: A relational sales point that pairs a modular sofa and dynamic (swivel) chair(s) with a freestanding TV display to create an informal space for easy-to-share information and digital media.

Purpose/Consideration: Appropriate for larger customer groups such as a family with children.

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2

(2/5) Sales Point: Dynamic Lounge

Description: An informal relational sales point that includes three or four dynamic lounge chairs around a coffee table. TV display element is optional.

Consideration: This allows for a personal side-by-side relational sales method in a lounge setting. Appropriate for individuals or couples who appreciate an informal setting.

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3

(3/5) Sales Point: Table (Round or Rectilinear)

Description: A semi-formal sales point that utilizes a round or rectilinear table with chairs. TV display element is optional. This allows for a side-by-side relational sales method around a worktop surface.

Consideration: Consider this sales point as an option for individuals or couples, less agile customers, or customers who desire a more traditional sales interaction.

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4

(4/5) Sales Point: Alcove

Description: High, upholstered sofa back provides sheltered and private spaces within larger open spaces. This relational sales point is comprised of two facing sofa elements with optional TV display.

Consideration: Perfect for providing small private meeting places without the fixed infrastracture of walls. Appropriate for negotiating customer’s personal financial details.

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5

(5/5) Sales Point: Communication Bar

Description: An informal sales point consisting of a bar-height table and bar stools. TV display element is optional.

Consideration: Appropriate for the sales floor or nearby the customer café, this sales point offers an informal meeting space that allow for side-by-side relational sales method.

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2.2.2 Other Furniture Points

The right furniture configuration for every customer and sales need. Flexibility in the physical environment and sales points responds to customer needs and supports dealers. The below are not sales points, but are included to show dealers an overview of the range of available furniture configurations.

1

Furniture Point: Customer Waiting

Customer Waiting Lounge

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2

Furniture Point: Customer Waiting

Customer Cafe

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3

Furniture Point: Customer Waiting

Play Area

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1

Furniture Point: Sales Reception

Reception Desk

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2

Furniture Point: Sales Reception

Reception Podium

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1

Furniture Point: Service Reception

Counter Workstation

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2

Furniture Point: Service Reception

Desk Workstation

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3

Furniture Point: Service Reception

Podium Workstation

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1

Furniture Point: Retail & Boutique

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“As a real estate developer and architect, I believe Audi has produced one of the best designs for a dealership facility that I’ve seen. The open office landscape and the transparent partition design makes for a completely comfortable customer experience. After experiencing your facility no longer will I tolerate other dealerships with those dark back offices where the finance manager resides and I feel like I’m trapped and they won’t unlock the door until I give them more money than I expected.”

—Ken, Audi Jacksonville Customer

3.0 Next Steps

Our business is rapidly evolving and future business success depends on all of us moving forward together. Our approach to the physical retail strategy allows for increased flexibility, dynamic showrooms, and more revenue generating square feet.

Get Started with Modern Retail
We are partnering with dealers to implement Modern Retail Experience stores now. Talk to our Area Team to begin your Modern Retail journey!

*Increase in sales and profitability based on Audi pilot dealer findings between November 2018 and August 2019. Dealer profitability is driven by many variables, including but not limited to effective and consistent dealer implementation. Your results may vary and are not guaranteed.


Architecture Guidelines / Furniture

Furniture
Introduction

The Audi experience is a customer-centric experience, designed to be welcoming to guests and flexible for dealers. A series of furniture groupings have been designed to provide a consistent brand experience for all Audi facilities while adding comfort and flexibility to the dealership environment.

Modern Retail Landscape

As the landscape of retail changes rapidly, Audi dealerships must adapt to stay at the forefront of the market. To position Audi as an industry leader, this guide integrates strategies for Modern Retail with a wide range of furniture options to create welcoming and adaptable interiors.

 

The Audi experience is more than just the experience of the vehicle; it is the experience of the process. Understanding how clients and potential clients engage in the sales process is key to a successful furniture design strategy.

The Relationship Sales strategy puts emphasis on the customer experience, providing sales points that allow ABS to offer customers comfortable environments for sales interactions ranging from casual to formal. For more information, see Modern Retail [ LINK ].

 

A Modern Retail approach to the Audi environment embodies the PHD (physical, human, and digital) through use of contemporary furniture, Relationship Sales strategies, and digital tools to provide a cohesive brand identity with consistent recognition across all dealerships.

Customer Experience
How one navigates and experiences the physical retail environment directly impacts their brand perception.

Atmosphere

The atmosphere of an Audi dealership should be high end and premium. This is created by a combination of strategies including lighting, finishes, wall graphics, and furniture.
– See Lighting Guidelines
– See Finish Guidelines
– See Wall Graphic Guidelines

1.0 Furniture Strategy

1.1 Sales Points
1.2 Sales Area
1.3 After Sales
1.4 Reception
1.1 Sales Points

A sales point is a furniture grouping that is a customizable point of consultation or point of sale. It is a space for an individualized sales experience with a sales associate — unlike waiting lounges or customer cafe tables, a sales point is intended to be used by a sales associate with a single party. Dealers should choose sales points based on the experience they want to offer, considering both the character and the experiential factors of each sales point.

1.1.1 Character

There are two types of sales points: Relational and Transactional.

Relational (Informal)

A relational sales point prioritizes the customer’s experience and comfort. These sales points tend to be more informal and offer more variety of furniture types. The sales associate is easily able to share information and digital media with a customer through side-by-side seating arrangements.

Transactional (Formal)

The traditional approach to sales is from across a desk. This method of selling vehicles sets up a formal relationship between the sales associate on one side of a desk and the customer(s) on the other.

1.1.2 Experiential Factors

There are three main experiential factors to take into account for a successful sales floor layout. The appropriate combination of sales points will make customers feel more at ease during a transaction.

Purpose

Each sales point is determined by one goal: Sales. This main objective can be pursued through different strategies, which often involve negotiating, showing, and discussing. Some furniture groupings are more suited than others for these particular purposes. All furniture groupings can accommodate digital sales with optional TV. Consider how different sales points can assist an a sales associate in securing a sale.

Size

Customers arrive in various numbers and may require different amounts of seating. Some sales points easily accommodate individual customers or couples, while others are more appropriate for families or larger groups.

Quality

Not all customers want the same sales experience, therefore it is advantageous to provide some variety of sales point environments in your sales area. Consider a mix of casual and formal sales points. The Audi-approved selection of sales point furniture groupings can achieve varying degrees of privacy. Consider age, level of formality, degrees of privacy, and degrees of transparency.

1.2 Sales Area

The sales area is the open floor space composed of points of sale (sales points) and customer waiting areas. The furniture selection and layout can affect the customer’s perception of the dealership and the brand; therefore, a sales strategy should first be chosen when designing the dealership sales area.

Audi-compliant furniture is required in the sales area and any other customer-facing space (i.e. spaces that are accessible or visible to customers). These guidelines do not apply to back-of-house spaces and staff-only areas. In such areas, any functional high quality furniture is acceptable.

1.2.1 Sales Strategy

There are two types of sales area strategies: Non-Dedicated and Dedicated.

Non-Dedicated

  • This is a customer-focused strategy.
  • This strategy uses flexible sales points in the sales area, where each sales point can be used by any sales associate.
  • A non-dedicated sales strategy allows ABS to select appropriate and comfortable sales point settings to meet their customer’s preferences and demographic.
  • Dealer should provide a back-of-house Sales Workspace for sales associates and their personal items.
  • Due to the shared nature of sales points, a non-dedicated Sales Area will often need fewer overall sales points on the sales floor.

Dedicated

  • This is an associate-focused strategy.
  • This strategy provides a dedicated desk for each sales associate on the sales floor.
  • Every customer is taken to an associate’s personal desk to continue transactions.
  • Flexible, non-dedicated, sales points may be added above-and-beyond the minimum required dedicated ABS points.

A combination of relational and transactional sales points work within both Non-Dedicated and Dedicated sales floor strategies:

Dedicated Strategy with ABS sales desks that are transactional and digital sales points that are relational.

Non-Dedicated Strategy with a mixture of formal and informal digital sales points.

Dedicated Strategy with ABS sales desks that are transactional and alcove sales points that are relational.

1.2.2 Relationship to Vehicle Display

The sales area should be considered in relation to the vehicle display. Proximity between these spaces is important. There are three possible relationships between the sales area and vehicles on display.

1

Distinct
The showroom and customer sales area are distinct spaces, but in close proximity. Specific interior finishes such as contrasting floor tile, and ceiling heights are used to differentiate the two spaces.

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2

Distinct Guidelines
The distinct showroom is designated by a dark grey (anthracite) floor tile. Sales points are located in the sales area, designated by a wood-grain floor tile. Use area rugs under non-desk sales points.

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1

Semi-Distinct
The showroom and sales area generally remain distinct spaces, but sales points are allowed to migrate onto the showroom floor. This creates a stronger relationship between the customer and the product (i.e. vehicle).

This can be a design strategy or a future growth strategy.

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2

Semi-Distinct Guidelines
Only non-desk sales points may be located on the showroom floor.

All sales points on the showroom floor must be on an area rug.

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1

Mixed
The showroom and sales area are merged and become one-in- the-same. Vehicle display, sales points, and customer waiting areas are interspersed. This creates a stronger relationship between the customer and the product (i.e. vehicle).

The vehicle presentation area is no longer reserved exclusively for vehicles but combines activities to improve customer experience, increase buying incentive, and provide a more tangible brand expression.

This strategy would utilize a single
floor tile throughout.

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2

Mixed Guidelines
A single, continuous floor tile is to be used. Non-desk sales points should be placed on an area rug.

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1.2.3 Customer Waiting & Cafe

Customer waiting areas, which include lounges and cafe seating, are intended for multiple parties to relax while waiting on service or on an associate. Individual seats paired with a TV are excellent for this type of furniture grouping. Accessories, such as coffee tables, occasional tables, pillows, and lighting fixtures help to make these enjoyable places for a customer to wait.

See Furniture Group: Customer Waiting (CW)
1.3 After Sales

After Sales supports Audi owners after a vehicle purchase with maintenance, service repairs, and genuine Audi parts and accessories. It is the most frequented area for first point of contact. Therefore this area is a large opportunity for a dealership to build customer loyalty. After Sales should not be an afterthought — it should provide an equivalent customer experience to the showroom and sales areas.

1.3.1 Service Reception

The main After Sales area is referred to as service reception. It includes the service drive and service writers area. The service writers are the first point of contact for customers arriving via the drive — they are typically located just inside of the glass wall of the drive and are adjacent to the sales area.

1

Three Types of Service Writer Points

1/3
Stand-Up Desk

These workstations include a stool for the service associate, while customers approach and stand at a bar-height surface.

See Furniture Group:
After Sales (AFS)

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2

Three Types of Service Writer Points

2/3Sit-Down Desk
These service writer workstations include a chair for the customer. They should be oriented so that the service associate is facing the entrance and the drive.

They typically require the most space of the service writer workstation options.

See Furniture Group:
After Sales (AFS)

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3

Three Types of Service Writer Points

3/3
Greeter Podium

A greeter podium(s) may be used in addition to, or in lieu of, service writers desks and may be located inside or out on the Service Drive.

Instead of requiring a customer to approach the service writer at a desk, this furniture strategy encourages the service writers to greet customers as they pull into the drive.

See Furniture Group:
After Sales (AFS)

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1

Service Manager's Office
The service manager’s office should be located nearby the service writers with visibility of the drive, and if possible, of the workshop.

As a customer-facing office, the service manager’s office is fully glazed, yet enclosed for more private discussions.

See Furniture Group:
Desk

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1

Service Lounge
By creating a convenient, comfortable and premium environment for customers, After Sales areas become a place to capture new sales. This is an optional furniture grouping.

Consider adding wall graphics, and providing a small, intimate lounge area just off of service reception for one-on-one conversations with a service associate.

See Furniture Group:
Customer Waiting (CW)

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1.3.2 Boutique

The Audi boutique area offers opportunities to build brand loyalty by providing a “store within a store”. It includes the retail parts counter and merchandise display for genuine Audi parts and Audi lifestyle collections.

1

Retail Parts & Cashier Counters
These counters are built-in millwork pieces, provided by Audi’s furniture vendor. They provide a desk surface for the employee and a counter height bar for a customer. These counters are built to meet ADA requirements.

See Furniture Group:
After Sales (AFS)

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2

Retail Parts & Cashier Counters

See Furniture Group:
After Sales (AFS)

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1

Merchandise Display
A variety of merchandise display pieces are available including: wall mounted displays, double-sided free-standing displays, wheel displays, locakable glass cases, and pamphlet stands.

See Furniture Group:
After Sales (AFS)

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2

Merchandise Display
Ideally, boutique display is located near the retail parts counter and customer waiting areas (lounge or cafe), to provide visibility to both sales and service customers.

See Furniture Group:
After Sales (AFS)
Customer Waiting (CW)

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3

Merchandise Display
Lifestyle items integrated into a customer waiting lounge. This is an optional furniture grouping.

See Furniture Group:
After Sales (AFS)
Customer Waiting (CW)

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1.4 Reception Points
A strong dealership design creates a clear path for customers from their arrival directly to a sales or service associate.
1

Points of Entry
Customers arrive to the dealership through one of two main points of entry:
1. Sales entrance
2. Service drive (i.e. service reception)

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1

Reception Desk at Sales Entrance
A reception desk, located near the sales entrance, is the first point of contact for customers arriving through the showroom. It should be easily visible so that customers receive immediate assistance and access to an employee to begin their sales experience.

See Furniture Group:
Reception (REC)

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2

Reception Desk at Sales Entrance

See Furniture Group:
Reception (REC)

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1

Reception at Service Drive
The service reception is the first point of contact for customers arriving via the drive. Often, the service drive is the busiest entrance of an Audi dealership.

Service writer desks typically serve as the reception point for customers arriving via the service drive.

See Furniture Group:
After Sales (AFS)
For Service Reception guidelines see:
After Sales Guidelines

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2

Reception at Service Drive

See Furniture Group:
After Sales (AFS)
For Service Reception guidelines see:
After Sales Guidelines

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1

Reception Desk between Sales and Service
A reception desk, located between the sales area and the service reception area, can more easily assist both types of customers. It should be easily visible from either entrance.

See Furniture Group:
Reception (REC)

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2

Greeter Podium at Sales Entrance
A greeter podium may be used in addition to a reception desk, or in lieu of it. Often, when a reception desk is located in a more central position between sales and service, a greeter podium will be placed near the sales entrance.

See Furniture Group:
Reception (REC)

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3

Reception Desk between Sales and Service
A large wall graphic helps to make this a noticeable point.

See Furniture Group:
Reception (REC)

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2.0 Furniture Groupings

Furniture groupings organize furniture pieces by character (transactional, relational) and experiential factors (purpose, size, quality). Provided below are diagrams of the essential components of each furniture grouping and additional accessories as well as photos of similar installations.

2.1 Reception (REC)

Reception furniture can be used in numerous locations and be of different scales depending on dealer needs.

See also Reception Guidelines.

1

Reception Desk at Sales Entry
Includes required brand wall (interior rings) and rear credenza.

Communication bar is pictured adjacent.

Furniture Group:
REC-D

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2

Reception Desk between Sales and Service Entries
Includes required brand wall (interior rings) and an accent wall graphic.

Furniture Group:
REC-D

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3

Custom L-shaped Reception Desk at Sales Entry
Includes required brand wall (interior rings) and rear credenza and is paired with communication bar.

Furniture Group:
REC-D

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4

Greeter Podium at Sales Entry
This can be used at either sales or service entries.

Furniture Piece:
D9

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Desk, REC-D

Greeter, D9

2.2 Consult (C)

Consult furniture is used for required ABS sales points and can be used in offices. Different scales and types of furniture pieces can be selected depending on Dealer needs. See also Sales Point Guidelines.

1

Living Room Sales Point
Components pictured include TV (required) on a freestanding slat wall, a modular sofa, dynamic chair, accent pouf, side table, and laptop table on an area rug.

Furniture Group:
C-LR

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2

Living Room Sales Point
Components pictured include TV (required) on a freestanding slat wall, highback sofa, dynamic chair, accent pouf, side table, laptop table, and floor planters on and area rug.

Furniture Group:
C-LR

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3

Dynamic Lounge Sales Point
Components pictured include dynamic chair, dynamic table, storage credenza, and planter on an area rug.

Furniture Group:
C-DL

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4

Alcove Sales Point
Components pictured include a pair of highback sofas and a coffee table.

Furniture Group:
C-A

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5

Alcove Sales Point
Components pictured include two pairs of highback sofas with coffee table.

Furniture Group:
C-A

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6

Desk Sales Point
Components pictured include sales desk, task chair, customer chairs, and storage credenza.

Furniture Group:
C-D

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7

Desk Sales Point
Relational sales desk group: Components pictured include bar-height table and stools paired with a TV mounted on a freestanding slat wall.

Traditional sales desk group: Components pictured include desk, task chair, customer chairs, and storage credenza along the Audi spine wall (an acoustic partition divider).

Furniture Group:
C-D

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8

Desk Sales Point in Office
Components pictured include sales desk, task chair, customer chairs, and storage credenza.

Furniture Group:
C-D

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Table — Rectilinear C-T

Fully furnished sales point

Minimum components

Table – Round, C-TR

Fully furnished sales point

Minimum components

Living Room, C-LR

Fully furnished sales point

Minimum components

Dynamic Lounge, C-DL

Fully furnished sales point

Minimum components

Alcove, C-A

Fully furnished sales point

Minimum components

Communication Bar, CW-B

Fully furnished sales point

Minimum components

Desk, C-D

Minimum components

Alternative display credenza

Alternative storage credenza

Alternative F&I credenza

Alternative office layout

2.3 Customer Waiting (CW)

Customer Waiting furniture includes waiting lounges, communication bars, and cafe furniture. These pieces provide customers with comfortable places to rest while waiting on service. See also Customer Lounge & Cafe Guidelines.

1

Customer Cafe
Items pictured include cafe tables and chairs and a self-serve cafe counter.

Furniture Group:
Customer Waiting (CW-C)

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2

Customer Cafe
Items pictured include a self-service counter with bar seating.

Furniture Group:
Customer Waiting (CW-C)

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3

Full-service Customer Cafe
Components pictured include cafe tables and chairs and a self- serve cafe counter and a custom staffed cafe counter.

Furniture Group:
Customer Waiting (CW-C)

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4

Communication Bar
Items pictured include communication bar with bar seating.

Furniture Group:
Customer Waiting (CW-CB)

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5

Customer Waiting Lounge
(foreground)
Customer Cafe
(background)

Components pictured include 2-seater sofas, accent chairs, freestanding slat wall with TV, coffee table and self-serve cafe counter.

Furniture Groups:
Customer Waiting (CW-L)
Customer Waiting (CW-C)

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6

Kid’s Play Area
Components pictured include storage cabinet, and children’s stools of varying heights.

Furniture Group:
Customer Waiting (CW-P)

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Cafe, CW-C

Customer Lounge, CW-L

Play Area, CW-P

2.4 After Sales (AFS)

After Sales furniture includes service writer workstations, retail parts/cashier counters, and boutique display stands. See also After Sales Guidelines.

1

Service Writer Workstations (counter)
Located in service reception area with rear storage credenzas.

Furniture Group:
After Sales (AFS-C)

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2

Service Writer Workstations (desk)
Located in service reception area with customer chairs and rear storage credenzas.

Furniture Group:
After Sales (AFS-D)

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3

Greeter Podium
Located in service drive.

Furniture Group:
After Sales (D9)

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4

Boutique Display
Located near vehicle display and customer cafe.

Components pictured include freestanding slat panels and wheel display.

Furniture Groups:
Customer Waiting (CW-C)
Boutique Display

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5

Merchandise/Boutique Display
Components pictured include wall-mounted slat panels, freestanding slat panels, glass display vitrines (various heights), wheel display, and literature display shelving.

Furniture Group:
Boutique Display

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6

Customer Lounge with Boutique Display
Components pictured include wall-mounted slat walls, glass display vitrine, floor planter, club chairs, and coffee table.

Furniture Groups:
Customer Waiting (CW-L)
Boutique Display

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7

Wall-mounted Slat Panels
Finished MDF panels used for displaying merchandise. These are offered with a variety of accessories including glass shelves, glass display boxes, hooks, and straight arm rods.

Furniture Group:
Boutique Display

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8

Retail Parts Counter
Custom-sized built-in millwork. Provides desk surface for the employee and a standing counter for the customer. Counters include ADA compatible surfaces.

Furniture Piece:
C4

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Standing Workstation, AFS-C

Sitting Workstation, AFS-D

Greeter Podium, D9

Boutique Display

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This is where we’ll collect feedback on your and others’ user experiences of the Audi Framework.

To add a new entry, just click ‘New Entry’, and fill thee pop-up form.
To Edit an existing entry, click on that row, and then click ‘Edit’.

If your issue is time sensitive, email ramuntxo@rtxo and ea@eaprojects.info to advise that you’ve posted here.
Please include your feedback item #.

Lightning in a Bottle

On September 17, 2018, Audi hosted the world premiere of its first all-electric SUV.

Soaking Up Savings With Solar

The city of Atlanta receives on average more than 2,700 hours of sun annually. At Audi South Atlanta, that means big savings.

New Project

New Project

JLL - New Project

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Lightning in a Bottle

On September 17, 2018, Audi hosted the world premiere of its first all-electric SUV.

Soaking Up Savings With Solar

The city of Atlanta receives on average more than 2,700 hours of sun annually. At Audi South Atlanta, that means big savings.

FAQ for Administrators

FAQ for Admins
The CMS (Content Management System) (aka WordPress Dashboard, or WP Admin) is where Framework Administrators can enter or edit content, and manage users and permissions. No other users have access to the CMS.

The black column on the left provides access to the various sections and tools. (Many tools are available; generally, you only will need a few of these tools).

Every time you make a changes, you’ll need to save them, by clicking the (blue) SAVE or UPDATE button – usually located at the bottom, or at the right upper corner – before leaving the screen.

CMS > Users > All Users

These are the different types of USERS, with different types of ROLES (privileges):

– AoA, Gensler, RTXO » Administrator
– AoA RNDM » AoA Managers
– JLL » JLL Managers
– Dealers » Dealers
– Local Architects » Architects
– Crossover Consultants » Crossover Consultants
– Vendors » Subscriber
– General Public » Non Registered Users

Different Roles grant different access privileges.
Only Administrators can access WP Admin (CMS).

CMS > Users > Add New User

 

Here is where you will create New Users and define their roles and permissions.

– Username is required (standard format: first name initial + last name, ie jsmith)
– Email is required
– Password:
   A. You can have WordPress generate a strong password
        OR
   B. If you click ’Show Password’ you can enter your own.
        If the password you enter is weak, WordPress will tell you, but you will nonetheless have the option to click ahead.
– Roles: select from dropdown (see above)

Notifications:
– To send the New User an automated email about their account, keep the box checked.
– The Main Admin always receives a notification email with new users or user updates.

 

After creating a User, you’ll need to:
1. Add the User to the corresponding User Groups
2. Add the User to the corresponding Projects

CMS > Customer Area > User Groups

User Groups help us control the access to pages and information.

There are 7 Groups based on Typology:
   » Assign Users to the Typology Group for their Project(s)
   » Assign Administrators users to all Typology Groups

There are 4 groups based on Profiles:
   » Assign AoA and Gensler to ‘Administrators (AoA – Gensler)’ group
   » Assign AoA Managers to ‘AoA Managers’ group
   » Assign JLL users to ‘JLL Managers’ group
   » Assign Dealers and Local Architects to ‘Registered Users’ group
   » Assign Crossover Consultants users to ‘Crossover Consultants’ groupAssign the New User(s) to the appropriate User Group:
     1. Select a Group
     2. Click on the area under MEMBERS, and choose the user(s) you want to add to this group.

CMS > Customer Area > Projects

You need to add Users to Projects to grant them access to the appropriate content.
1. Select a Project
2. Go to the TEAM section
3. Add MANAGERS: select from the list –it shows only users with ‘Administrator’ profile.  

     Make sure to always add Rob, Lorrane, Melvin, Ramuntxo, plus the corresponding Gensler project managers.
4. Add CONTRIBUTORS: Add the Dealer and Local Architect, as well as the RNDM, Area Director, and JLL managers for this project.

(Note: We are not using ‘Guests’)

CMS > Customer Area > Projects > Add New Project

Here is where you create a New Project and enter key information.
– Title
– Welcome Paragraph; it’s the same for all projects
– Project Details
– Private Notes
– Contacts
– Team: add Managers and Contributors (see above)

In the righthand Column:
– Typology: Select the appropriate Typology for this Project
– Post Attributes > Template
Always select ‘Project Customer Area Template’
– Featured Image
This image appears as project page banner, and as the project’s thumbnail (2000 x 500 px jpg image). You can select an existing image from the Media Library, or upload a new image file.

CMS > Private Pages

After creating a new Project, you need to add content to it by assigning private landing pages to that project.
1. Select the Architecture Guidelines page with the appropriate Typology
    » Under Assignment > Project, add the New Project
2. Select the Specifications page with the appropriate Typology
    » Under Assignment > Project, add the New Project
3. Select the Visual Guide page with the appropriate Typology
    » Under Assignment > Project, add the New Project
4. Optionally, you can also assign custom pages to a project.
    For more information, see: Custom Galleries

 

AoA Typologies categorize dealer facilities into 5 different types of buildings; in the Framework this applies to Projects, Guidelines, Images, Specs, and Pages.

Current Typologies include:
– Terminal
– Neutral
– Stand-Alone Service
– ASCE Terminal
– ASCE Neutral

Originally they were 2 more typologies –now deprecated: CPO and ASCE CPO.

Please note: more than one Typology may apply to a given element, like Specs, or Images – but Projects have only ONE Typology.

CMS > Image Library

The Media Library is your image repository database, both as an image management tool, and to provide for visual content for the Framework.

To add new images to the Media Library:
1. Select ‘Add New’
2. Drag image file from your computer to the browser window to upload it
3. Select new image and add the corresponding meta data:
   3.1. The following fields are optional, but useful.
     – Title (for internal reference)
     – Caption
     – Description
     – Tags
   3.2.We have added additional taxonomy to manage Categories and Typologies, that we strongly recommend you use:
     – Media Categories
       This will help classify each image within the corresponding category.
       Categories may have subsequent categories.
       You can select multiple categories and subcategories.
     – Media Typologies
       This will help internal management and permissions.
       You can select multiple Typologies.

CMS > Image Library

Before uploading a photo to the Media Library, you need to optimize it for web use.
Use Photoshop or similar app to do so. First resize, and then save as JPG. (In Photoshop use the ‘Save for Web’ function)
– Color Mode: RGB
– Size: 2,000 pixels wide x 1,333 pixels hight aprox. (For Galleries)
– Format: JPG

CMS > Gallery

Galleries are collections of images.
Albums are collections of Galleries.
On the Framework we have one PUBLIC Gallery, and many PRIVATE Galleries –like the ‘Visual Guide to Key Elements’ galleries and the ‘Custom’ galleries for projects.

 

CMS > Gallery > Galleries > Public Gallery

There is already one main (public) Gallery set up. We use this to feature our best images and illustrate the ethos of the program.

If you need to add or delete photos:
» To delete a photo, mouse over the thumbnail (an X will appear) and click on it.
» To add a photo, click on the ‘Add Media’ icon, and select from the Media Library.

 

CMS > Gallery > Galleries

Visual Guide to Key Elements are private galleries, based on typology. They all are already in place.

Each Gallery has these three building blocks:
– Landing pages
  We have seven landing pages, based on typology. Each one features an eponymous Album.
– Albums
  An Album is a collection of Galleries.
  We have one Album for each Typology.
– Galleries
  A Gallery is a collection of Photos.
  We have several Galleries, based on Categories, for each Typologies.
  If you need to make changes, you will likely just want to modify an existing Gallery:
     1. Select the Gallery
     2. Add or delete photos
        » To delete a photo, mouse over the thumbnail (an X will appear) and click on it
        » To add a photo, click on the ‘Add Media’ (+) icon, and select image from the Media Library.

 

CMS > Gallery > Galleries

You can create custom Galleries for any given project. Follow these steps:

STEP 1: Create Gallery
CMS > Gallery > Galleries
1. Clone existing Gallery
2. Name new Gallery
    Use this syntax: ‘Custom Gallery – ProjectName – #. Subject’
    (‘Subject’ is a word or group of words that you choose to identify the gallery)
    Example: ‘Custom Gallery – Manhattan – 1. Interior’
3. Add or delete photos
    » To delete a photo, mouse over the thumbnail (an X will appear) and click on it
    » To add a photo, click on the ‘Add Media’ (+) icon, and select image from the Media Library.
4. Save changes

STEP 2: Create Album
CMS > Gallery > Albums
1. Create New Album / Clone existing Album
2. Name new Album
    Use this syntax: ‘Custom Album – ProjectName’
3. Add Galleries to Album
4. Save Album
5. Copy the Album’s ID code
    (You will need the ID code in the next step)

STEP 3: Create Custom Page
CMS > Private Pages
1. Clone an existing Custom Gallery page
2. Rename page
    Use this syntax: ‘4. Custom Galleries – ProjectName’
    » Edit the Permalink if you want.
3. Click on Elementor icon to trigger the visual editor
    Here you will edit 3 elements:
    » Edit the banner to change the image and title (according to Project)
    » Edit the Text element, or leave it as is.
    » Update the Album ID code
    » Select Typology (according to Project)
    » Select Featured Image
    » Publish it

CMS > News

Click ‘Add New’ to create a new post, and fill the following fields:
– Title
– Content
– Excerpt
Text has to have between 125 and 170 characters (including spaces)
(We limit characters in order to produce 3 lines in the tile, and keep the tile in that page harmonious.)
– Categories
» You HAVE to select ’News’
– Featured image:
The ideal size is 800 x 500 px
If the image is bigger but still in proportion, WP will resize.
If the image is taller, it will be automatically cropped accordingly. This can produce undesired cropping.
The image will be automatically resized for the Home page and for the tile in the News Landing page.

CMS > Guidelines >

Guidelines; these are self-contained booklets, one-page documents, built on Elementor. They open on a new window, have their own web interface template, and a specific lateral navigation menu –with jump-links.

These menus are built using the Superfly Menu plugin. They also have many sliders, are built using the Smart Slider plugin.The individual menus and sliders are added to each Elementor document via short-codes.

Guidelines are Private Pages, and linked to a specific Typology. Each Typology has several Categories. All guidelines have been already created. On the CMS, there is a ‘Typology’ filter to help find any Guideline.

There are three 3 main elements (each one with its own databases) that comprise this section:

– SPECS: distinct elements defined by the program.
– PRODUCTS: one or more products approved by the program to fulfill a given spec.
– SUPPLIERS: Approved list of companies that supply the Products.

Please Note: in this section we discuss how to add and manage Suppliers (aka Vendors) in the Specs section. This is a completely separate process from giving Suppliers access to the Framework (See Users / Vendors section for more info).

 

CMS > Specs

When adding a new Spec, you will need to complete the following info:
– Post Title (for internal use)

General Info:
– Item # (code)
– Title (what appears on the front end)
– Image
– Description
– Inception Date (date a Product is approved)
– Discontinuation Date (date a product is discontinued. 

   We will leave this blank until then. Then we will un-publish it. 

   (If the field is empty, it will be hidden in the front end).
– Element Categories
   » Select Category
     – Finishes
     – Furniture
     – Lighting
     – Signage
     – Wall Graphics
     – Sport
  After you select a Category, a specific set of fields will appear.
   » Select Subcategory
   » Complete the appropriate fields

Specs Products: 
Here’s where you will add / edit Products approved for this Spec.
   » Add Product(s)
   » Click ‘Add new Product’ OR ‘Connect existing Product’
   » Complete the appropriate fields
   » Update Product
   » On the list, click on ‘Quick Edit’ to make edits right there.

      Or, on the list, click on the Product title, or click on Edit; this will take you to the Product screen.

Right Sidebar:
– Typology
   » Select the appropriate Typologies
– Element Category
   » You HAVE to select the Category in the Sidebar AGAIN!

CMS > Products

Product Details:
» Following the same logic as in Specs, complete the fields with the available information.
» You can also append additional technical PDFs.

Spec for this Product:
» Select one Spec from list of Specs.

Supplier for this Product:
» Select one Supplier from list of Suppliers.

CMS > Suppliers

 

Suppliers Details:
» Following the same logic as in Specs, complete the fields with the available information.

 

Supplier Products:
» You can add Products to this Supplier here, OR input supplier info when you create a PRODUCT.

There are 3 private Reference pages.
(These pages are maintained by RTXO)

 

FAQ
https://audiframework.com/private-pages/faq/
This private page is accessible (on the right sidebar) to all registered users, but intended for Dealers and Local Architects.

 

FAQ for Admins
https://audiframework.com/private-pages/faq-admin/ 

This private page is accessible (on the right sidebar) only to ‘Administrators’, it’s a reference and user manual for the team of AoA and Gensler administrators that manage the Framework. This page provides guidance on how to use the CMS to add / edit content, and to manage users and permissions.

 

Frequently Used Documents
https://audiframework.com/private-pages/frequently-used-docs/ 

This private page is accessible (on the right sidebar) only to users with following Role:
– Administrator
– AoA Managers
– JLL Managers
This page is a repository for Enrollment Forms and other documents, available for download to project managers. To upload more documents to this page:
   1. CMS > Media Library: Upload document
   2. CMS > Private Pages > Frequently Used Documents: Edit page.
  

On the private area of the Framework website we have several Form Pages:

Framework Feedback
https://audiframework.com/private-pages/feedback/
Accessible only to Registered Users with the following Role:
– Administrator
This page is for Framework Administrators to provide feedback about their user experiences of the Audi Framework, to propose new ideas and features, and to communicate with RTXO about requiered changes or tech support. The page offers a way to track requests, and their resolution.
When a new entry is submitted, Ramuntxo receives an email notification.

New Project
https://audiframework.com/private-pages/new-project/
Accessible to Registered Users with the following Roles:
– Administrator
– JLL Managers
This page allows JLL to initiate the creation of a new project on the Framework. JLL will enter the basic info. This will create a new project in the CMS, with Status: Draft. After this, an Administrator will use the CMS to review this new entry, add the additional content, set up users access, and eventually publish the new project to the Framework website.
When a new entry is submitted, Ramuntxo receives an email notification.

Submit Product Updates
https://audiframework.com/private-pages/product-updates/
Accessible to Registered Users with the following Roles:
– Administrator
– Subscriber (Vendors)
This page is for Vendors to communicate with Administrators, and use this form to submit updates or changes about their products. They may also submit new products for our consideration.
When a new entry is submitted, Sophie receives an email notification.

Elementor is a powerful and flexible visual page builder. The Framework developers used it to build the UI.

But in most cases you don’t need Elementor to edit content on the pages, because many pages are Templates where the layout does not need to change, and the actual content is populated by Custom Post Types.

The main exception are the Guidelines; these are self-contained booklets, built on Elementor.

Additionally, some secondary pages also require Elrmentor to be edited:
– Home (Slider, main 2 panels)
– FAQ
– FAQ for Admins
– Approved Suppliers
– Resources
– Contact

Lightning in a Bottle

On September 17, 2018, Audi hosted the world premiere of its first all-electric SUV.

Soaking Up Savings With Solar

The city of Atlanta receives on average more than 2,700 hours of sun annually. At Audi South Atlanta, that means big savings.